Terms and conditions

DATE OF LAST REVISION: 2 JULY 2024

Welcome to Aurawia!

These terms and conditions outline the rules and regulations for the use of Aurawia’ Website, located at www.aurawia.com. By accessing this website, you agree to these terms and conditions. Please do not continue to use www.aurawia.com if you do not agree with all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing www.aurawia.com, you agree to use cookies in agreement with the Aurawia’ Terms and Conditions and Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. In order to provide you with access to the Website and a more personalized and responsive service, we need to remember and store information about how you use this website. This is done using small text files called cookies. Cookies contain small amounts of information and are downloaded to your computer or another device by a server for this Website. Your web browser then sends these cookies back to this website on each subsequent visit so that it can derecognize and remember things like your user preferences (visits, clicks, historical activity). You can find more detailed information about cookies and how they work at http://www.aboutcookies.org.

Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies (necessary cookies).

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid for subscribed/unsubscribed users. When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence (functional cookies).

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work social media sites such as Facebook, and LinkedIn, will set cookies through our site which may be used to enhance your profile on the respective site, or contribute to the data they hold for various purposes outlined in their respective privacy policies.

We or our service providers also use analytic services to help us understand how effective our content is, what interests our users have, and to improve how this Website works. In addition, we use web beacons or tracking pixels to count visitor numbers and performance cookies to track how many individual users access this Website and how often. This information is used for statistical purposes only and it is not our intention to use such information to personally identify any user.

The cookies collected are used to a very limited extent necessary for technical purposes (website functionality) and stored for 1 to 5 years in line with the international NAI standards.

The browsers of most computers, smartphones, and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this. Be aware that disabling cookies will affect the functionality of this website in areas in which cookies are necessary for the functioning of features, and usually results in also disabling certain functionalities and features on this site. Therefore, it is recommended that you do not disable cookies.

License and Intellectual Property Rights

Unless otherwise stated, Aurawia, and/or its licensors own the intellectual property rights for all material on www.aurawia.com. This website and its contents are protected by copyright, trademark, and other laws of India, and/or foreign countries. We and our licensors reserve all rights not expressly granted under these Terms of Use.

You may access this website for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from www.aurawia.com;
Use material from www.aurawia.com for commercial purposes;
Sell, rent, or sub-license material from www.aurawia.com;
Reproduce, duplicate, modify or copy material from www.aurawia.com;
Redistribute content from www.aurawia.com.

You shall not use the “Aurawia” name or the Aurawia logo, either alone or in combination with other words or design elements. You may not use any of the foregoing names, marks, or logos in any press release, advertisement, or other promotional or marketing material or media, whether in written, oral, electronic, visual, or any other form, except if expressly permitted in writing by Aurawia.

You will comply with all applicable laws in accessing and using this Website.

Your Privacy

You acknowledge that we may use your personal information and data according to our Privacy Policy incorporated herein by this reference. You hereby agree to the terms of our Privacy Policy, including any obligations imposed on you therein.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve of immediately removing all links to our website upon request. We also reserve the right to amend these terms and conditions at any time. By linking to our website, you agree to be bound to and follow these terms and conditions.

Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

Disclaimers and Limitations of Liability

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. This website (including without limitation any content or other part thereof) contains general information only, and we are not, by means of this website, rendering professional advice or services. Before making any decision or taking any action that might affect your finances or business, you should consult a qualified professional advisor.

This website is provided as is, and we make no express or implied representations or warranties regarding it. Without limiting the foregoing, we do not warrant that this website will be secure, error-free, free from viruses or malicious code, or will meet any particular criteria of performance or quality. We expressly disclaim all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

Your use of this website is at your own risk and you assume full responsibility and risk of loss resulting from your usage, including, without limitation, with respect to loss of service or data. We will not be liable for any direct, indirect, special, incidental, consequential, or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort (including, without limitation, negligence), or otherwise, relating to or arising out of the use of this website, even if we knew, or should have known, of the possibility of such damages.

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

SHIPPING AND DELIVERY TIMELINE

We believe in processing your order as soon as possible, we promise you to deliver the product within 7-10 days .

Minimum delivery time – 7 days

Maximum delivery time – 10 days

Return and Refund Policy

We don’t accept returns, in case of damaged product a opening video of the parcel is must.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to orawia.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to aurawia, accessible from www.aurawia.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By visiting this page on our website: https://aurawia.com/contact-us/

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Shop no 5,Senapati Marg, Mahim
Mumbai,400016,
Maharashtra
India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://aurawia.com/contact-us/
For any enquiry/queries mail us at support@aurawia.com
Address – 424-B, Senapati Bapat Marg, near johnson & johnson house, Bethany co-operative housing society, Mahim, Mumbai, Maharashtra, 400016.