Shipping & Return

CANCELLATIONS

Please be advised that we do not provide cancellations after order has been shipped.

RETURNS/REFUND

We have 3 day return policy, returns are only be accepted if qualifies the reason stated below. Refund will be processed after the returned product is acknowledged. It will take 5-7 days for the refund to be processed.

Returns will only be accepted for the following reasons :

• If the item is damaged.
• Missing items or accessories.
• Received wrong item.
• If parcel is damaged on arrival.
• Missing product & damaged product, you have to report us within 24 hours.

To qualify a return :

• Within 3 days of receiving the item, a return request must be made.
• All tags must be intact, and the items must be brand-new.
• The original invoice, packing, and tags must all be intact upon that packaging.
• The product shouldn’t have any blemishes or defects.
• Make sure the product’s embellishments are in good condition.

Returns won’t be feasible if :

• It is outside the allotted time frame for a return request.
• Anything included in the shipment that was received is missing
• Misuse of the product results in damage.
• Unless it was damaged when it arrived, any item that has been used and opened.
• Items that came with a free gift cannot be returned without the complimentary items.
• A promotional package’s individual items cannot be returned or reimbursed.
• Any sale item or items purchased using a credit note cannot be returned.
• Any items sent back to us without first requesting a return.

NOTE : Images/pictures for the stated reason by customer is required to process return, if in case the claim found to be wrong return will not be processed.

We retain the right to deny the return of the Product if Aurawia deems that it does not meet any of the aforementioned parameters.

EXCHANGES

Please be advised that this exchange is valid only for 3 days post delivery. 

Products may be exchanged as long as they are new, unopened, and still in their original packing and tags. However, reverse logistics and reshaping for exchanges we charge Rs.150. Regarding the exchange, to process exchange click here and enter AWB/Order ID, raise a request for return and state for exchange.

RETURN PROCESS

When you’re sure you want to return the product, click here and enter your AWB/Order Id and raise a return request by mentioning the reason you’re returning the product for. Upload the images of product (image should match the issue you stated for return). After submitting the request for return, our team will review the images and issue. If you qualify for a return, The delivered item will be picked up in reverse by us. However, reverse logistics and reshaping for returns we charge Rs.100

In case of any queries, mail us at support@aurawia.com or visit our contact page .